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Privacy Policy

This privacy policy explains how we manage your personal information.  It describes generally the sorts of personal information we hold and for what purposes, and how that information is collected, held, used and disclosed.  This privacy policy also sets out how you can contact us if you have any questions about the management of your personal information or would like to access or correct the personal information we hold about you.

“We”, “us” and “our” means Canberra Airport Pty Limited, Capital Airport Group Pty Limited and Majura Park Retail Pty Limited and all of their subsidiaries and associated companies.


How we collect your personal information

We collect personal information:

The kinds of personal information we collect

How we hold your personal information

Consequences of not providing personal information

When using our website and dealing with us, you do not have to disclose your identity or provide any personal information. If you do not provide your personal information, we may not be able to provide you with the products you seek, process any applications for the issue of an authority, licence, pass or permit or provide you with the level of service you require.

Information Collection & Use

Why we collect and how we use your personal information

Your personal and sensitive information, including any health information, is only collected as is reasonably necessary for one of our functions or activities, including but not limited to:

Except as provided in this privacy policy, we do not disclose your personal information to third parties without your consent.

Disclosure of your personal information overseas

We are not likely to disclose your personal information to third parties overseas.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.


We provide you the opportunity to ‘opt-out’ of having your personal information used for direct marketing each time we send you a direct marketing communication.

If you no longer wish to receive our newsletter or other promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at any time at privacy@canberraairport.com.au.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site to read the privacy policies of each and every website that collects your personal information.

Access to or correcting your personal information

You are entitled to access or request correction of the personal information about you held by us.

If you wish to request access to your personal information held by us, if you want to correct any information we hold, or if you no longer desire our services, you may correct, update, delete or deactivate it by emailing privacy@canberraairport.com.au. We will endeavour to give you access to your personal information within two weeks. In order to maintain the confidentiality of your personal information, we will ask you to provide specific identification before we give you access.

If the information that we hold about you is incorrect or not up-to-date, we will update it as soon as possible after you have shown us how and why it is incorrect. If you want to correct information we hold about you, please email privacy@canberraairport.com.au. In the unlikely event that we are unable to provide you with access to your personal information, we will provide you with reasons for denying you access.


If you are concerned that we may have breached this privacy policy or the Australian Privacy Principles, please contact us at privacy@canberraairport.com.au.

We will make a record of your complaint and will refer it internally for further investigation. We will contact you with our response within 30 days.

We will keep you informed of the progress of our investigation.

Changes in this privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy policy on this website and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We encourage you to check our websites regularly for any updates to our privacy policy.

Contact details

You can submit any comment, request, question that you may have regarding our privacy policy by contacting us at privacy@canberraairport.com.au.

We can also be contacted as follows:

© Canberra Airport Pty Limited – last updated: 19 September 2014